While we can’t promise that we’ll be able to fit you in, the best thing to do is turn up as close to your booking time as possible (remember, your arrival time is 10 minutes before the session is due to start). Our team will do everything they can to get you into a Gamebox based on availability. Please be aware that this may include playing a shorter game.
We don’t have telephone numbers for each venue, this helps the staff give a great experience to everyone in the venue.
What should I do if I'm running late for my booking?
While we can't promise that we'll be able to fit you in, the best thing to do is turn up as close to your booking time as possible (remember, your arrival time is 10 minutes before the session is due to start) and our team will do everything they can to get you into a Gamebox. Please be aware that this may include playing a shorter game.
What is the age suitability?
We have games suitable for ages 3 and up, but not all games are suitable for young children. PAW Patrol is a perfect family experience for those with young children aged 3+. For families with children aged 5+ we would also recommend Shaun the Sheep, Angry Birds and our Junior Bundle. All other games are suitable for ages 8+ to adult, with the exception of Squid Game which we recommend for ages 16+. Children under the age of 12 must be accompanied by an adult for the duration of the experience. In our US venues, under 18s will require an adult to sign a waiver in the venue on their behalf.
My child is under 3 can they play?
Children under 3 are very welcome to be inside the Gamebox and watch but unfortunately they cannot play the game. You will not need to purchase a ticket for under 3s, but please bear in mind the experience is heavily sensory and may not be suitable for children of this age as a result. Gameboxes hold a maximum of 6 people and this includes any younger children not participating.
Do you serve drinks?
Yes! All of our UK venues offer a drinks service including soft drinks, beer, wine and pre-mixed spirts. Our US venues varies by state, with most offering soft drinks and beers and wine at select venues. Check the venue page to see if your local Gamebox offers full drinks. To make sure your drinks are served quickly and our Gameboxes are in top shape, all our drinks are served in cans or plastic.
How does pricing work?
We have different length games and bundles so the amount will change depending on what adventure you’d like to play and when you want to visit us! You'll be able to see prices when you're booking your tickets.
What should I wear?
Please wear sensible footwear: flat shoes or trainers, no open toes or heels. We advise wearing just one layer, as you may get warm when being active in the Gamebox!
Are there any physical requirements?
You will be moving around your Gamebox as the controller of the game, however our games aren’t too physical and all activity is contained in one Gamebox, so you don’t need a specific level of fitness to play.
Can more than 6 people play?
Our gameboxes hold a maximum of 6 players so when making your booking our system will automatically reserve multiple game boxes to accommodate your group size. You will need to split the group into teams and you will all play at the same time.
Can I store my stuff?
We have lockers for small bags and coats, however we do not have storage for large items such as suitcases or bikes inside our venues. Please seek alternative arrangements for storing such items. Storage of pushchairs / strollers may be able to be accommodated, but space is limited so please contact us in advance if this is something you need and we’ll see what we can do.
Will I be put with other groups?
No, you won’t be put in with another group. Bookings are private and you will only be joined in your Gamebox by those you booked to play alongside, even if there’s only 2 of you.
If I have a disability or access requirements can I still take part in the games?
Most disabilities and access requirements can be accommodated but we want to make sure the games are safe and enjoyable for everyone, so if you’re not sure, please get in touch before booking and we can help you figure it out. For any players with photosensitive conditions please be aware that our adventures contain digital projections that are a source of flickering light. Please contact us if you have any questions and we’ll be happy to discuss.
Do you have discounted carer tickets?
We offer 1 Free Carer Ticket per booking for UK venues Our venue team will ask for one of the following as proof of carer status: – DLA/DWP/PIP award letter – A Blue Badge – International Proof of Disability (ISA (international symbol of access) or similar must be printed on it. If unable to provide you are required to purchase a General Admission ticket at full price.
Can I play if I'm pregnant?
Playing Immersive Gamebox is a physical activity, with lots of moving around on your feet. While we have no restrictions on pregnant players, every person’s pregnancy is different and we defer to your own judgement on whether you should play.
Do you offer a student discount?
Yes, we offer a Student Ticket for 60 minute games played on Mondays-Wednesday only. The student discount is available to people aged 18+ in full time education. Valid forms of ID are a College or University Student ID card or badge, NUS or ISIC card (UK). Not valid Thursday-Sundays.
Do you cater for school groups?
Yes, Immersive Gamebox is a very popular activity for school group visits. Visit immersivegamebox.com/schools for more information.