FAQs

What if we make a booking and there’s a change in the Government timeline, or we change our mind?
We completely understand that the situation may change in relation to social distancing and timings of re-opening, and that you may also change your mind about visiting by the time May comes around. To put your mind at rest, we’re currently offering hassle-free cancellation until 24-hours before your visit and, if we can’t be open, you can select a refund or choose to change your date.

Do your plans mean that there will only ever be one customer group in the building at any one time?
No, we are staggering start times so that groups will not meet when they arrive or leave but groups will be present in the building at the same time in Gameboxes. However, Gameboxes themselves are individual, fully enclosed spaces so there is no crossover between them. We will also limit visits to the toilets to groups on arrival (sorry!).

Can a group play an Adventure while socially distant from each other?
While there is enough space for a group to be 2m from each other while standing still in the Gamebox, it is not possible to maintain 2m between each member while playing. By their nature, our Adventures encourage moving around the Gamebox which would make this almost impossible. As such, groups should be made up of people who do not need to socially distance from each other (based on Government advice).

How can we be sure that Gameboxes are fully cleaned between sessions?
We are excited to welcome you back into Immersive Gamebox and our commitment in reopening is to ensure that we are fully compliant with all C-19 related regulations. We’d rather do too much than too little to ensure that we can offer you the chance to enjoy time with your chosen group in a safe way, so this naturally includes a full clean down of our game space.

Do we have to wear masks or other personal protective equipment while playing?
Per Government regulations, you must wear a face covering when you arrive at our venues and until you enter your Gamebox. Given that the Gameboxes are wholly contained and you are then playing with your own social bubble, you can then remove them (if you wish) to play. You must then put your face covering back on to leave the venue.

What about members of the Immersive Gamebox team?
The measures we’re putting in place to keep our customers safe are also there to keep our team safe. They are excited to be back open and welcoming guests soon, but – like you – they want to feel comfortable and secure. In addition to remaining at least 2m away from customers, team members will remain at least 2m away from each other throughout their shifts, will have access to hand sanitiser, and will wear face coverings at all times.

Is there a car park at Immersive Gamebox as we’ll be driving?
For this information, please see the specific location page for the venue you’d like to visit. Find out more about London, Manchester or Lakeside by clicking through to the specific venue page.

Is there a place to store bikes at Immersive Gamebox as we’ll arrive by bike?
For this information, please see the specific location page for the venue you’d like to visit. Find out more about London,  Manchester or Lakeside by clicking through to the specific venue page.

Do you think it is safe to travel to visit Immersive Gamebox?
We are delighted to soon be opening our venues in a way that is socially responsible and conforms to guidelines, but appreciate there are many other elements to a visit including how you arrive and what you might choose to do afterwards. Ultimately only you can decide when you feel comfortable travelling to visit us, and we’ll look forward to welcoming you whenever that is!