FREQUENTLY ASKED QUESTIONS

Standard tickets can be refunded up to 48 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 48 hours away (or for tickets purchased within the 48 hour period), you will not be entitled to a refund or any compensation. We cannot issue refunds for non-arrivals.

Special packages relating to large groups; such as kids birthday parties, schools and other larger events have additional terms relating to cancellation and refunds. Please see the “parties & packages” tab.

Yes, we are happy for you to move or cancel your booking up to 48 hours in advance of your arrival time. To do this, simply hit the 'Manage My Booking' link found in your order confirmation. Once landed, you can choose a new time or date, or cancel should you wish.

Our pricing is based on a per person, per experience basis and will differ per location. To find pricing information, simply select your game, click 'book now' and explore the different ticket prices and options.

Take the guesswork out of gift-giving with IGB Cash—formerly known as our gift card product.

IGB Cash is the ultimate gift of choice, starting at just $50. It can be redeemed for everything Immersive Gamebox has to offer! We have a range of IGB Cash amounts available for purchase through of IGB Cash page. IGB cash must be purchased for the venue that the giftee intends to play the game at.

We offer General Admission (Ages 12+) and Junior (Ages 3-11) as our two standard tickets. 

We offer discounted tickets Monday - Wednesday* on 60 minute experiences only for Students/Blue Light Card (UK) or Military/College Student (US). 

*Subject to location.

We have games suitable for ages 3 and up, but not all games are suitable for young children. PAW Patrol is perfect for families with children aged 3. For families with children aged 5+ we would recommend Angry Birds or our Junior Bundle. All other games are suitable for ages 8+ to adult, with the exception of Squid Game which we recommend for ages 12+. Children under the age of 12 must be accompanied by an adult for the duration of the experience. In our US venues, under 18s will need an adult to sign a waiver at the venue upon their arrival.

If your group is below 6 you can pay for the additional members upon arrival or email our team to add on the additional players; if over the maximum per room we cannot guarantee availability for the additional guests. You can reduce players and receive a refund for the ticket up until 48 hours prior to your booking by emailing our team on [email protected]. We do not offer refunds for non arrivals.

No, you won’t be put in with another group. Bookings are private and you will only be joined in your Gamebox by those you booked to play alongside, even if there’s only 2 of you!

*Excluding Manchester Arndale Social Pass

Immersive Gamebox involves mild physical activity and does not require a specific level of fitness to play. Most disabilities and access requirements, including wheelchair access, can be accommodated for. 

Some of our games are better suited to certain access requirements than others, so if you need advice, please get in touch before booking and we will help you choose on [email protected]. For any players with photosensitive conditions please be aware that our adventures contain digital projections that are a source of flickering light. Please contact us if you have any questions and we’ll be happy to discuss.

Yes, we offer different package options dependent on the venue. Head on over to our party package page to find out what we offer, you can also reach out to our friendly team via the party booking form to help bring your next party or event to life.

Most of our venues offer full venue hire, you can find out more on what your closest venue offers by heading over to our party package page. Please note, full venue hire is subject to location.

You can create a booking for up to 24 players for any standard booking via the “book now” button at your chosen venue. You can also head to our party package page to review our special packages for large groups including birthday parties, stag/hens, schools, corporate events or other special events.

A number of our party and event packages include food and drink options. Please see our party packages page to find a suitable package.

Outside food and drink is not permitted within the venue with the exception of a birthday cake. Should guests want to bring a birthday cake, this will need to be requested in advance via the customer support team. The cake cannot contain nuts.

Most of our venues do not have separate bars, our new Shoreditch venue has a bar serving different drinks including soft drinks, cocktails, spirits and wine. However our venues without bars have drinks are available for purchase before, during and after your Immersive Gamebox experience. 

Yes! You can order during your game and drink throughout!

For school or kids birthday party package bookings, you are entitled to a full refund if you cancel an entire booking or reduce the booking size up to 72 hours in advance of the booking time by contacting our customer support team. Cancellations made less than 72 hours in advance of the booking time will not be entitled to a refund. These bookings can also be rescheduled up to 48hrs in advance of the booking time.

For full venue hire or other large group packages, bookings include a non-refundable deposit of 20%. The remaining 80% of your payment is refundable, providing notice of cancellation (whether that is the entire booking or individual tickets) is provided at least two weeks in advance of the event date. Cancellation requests and booking size reductions must be made in writing by contacting our customer support team or your event sales representative. These bookings can also be rescheduled up to 1 week in advance of the booking time by contacting our customer support team or your events sales representative.

Where free drink tokens are included in the package, these can be used to purchase any soft drink, medium-sized wine, beer, cider, cocktail or a single shot of spirit and mixer. A double shot of spirit and mixer would require 2 tokens. 

Any changes to your booking that involves increasing the number of guests attending your booking will rely on the availability of the venue. Immersive Gamebox reserves the right to refuse booking size increases if they are at capacity. Guests are advised to confirm the final booking size 10 days in advance of the booking time (for schools and birthdays) and at least 2 weeks in advance of the booking time (for corporate events and full venue hire) to avoid disappointment.