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Terms and Conditions

BOOKING POLICY 

To book you must provide an accurate email address and a telephone number. 

 

CANCELLATION/REFUND POLICY

Standard tickets can be refunded up to 24 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 24 hours away, you will not be entitled to a refund or any compensation. For details on package bookings please see Packages Cancellation/Refund Policy section.  For further enquiries please contact [email protected] 

 

OPERATIONAL POLICIES

Arriving for your experience, and what to bring

Please arrive at least 10 minutes before your scheduled experience start time. If you are late for your scheduled experience start time, we cannot guarantee availability.   We will try to accommodate a different start time or shorter adventure where possible, however if this cannot be accommodated your experience will be cancelled.

 

We cannot issue refunds for non-arrivals or shortened experiences due to lateness. We cannot guarantee refunds in the event of severe weather, travel disruption or other external factors.

If you or any of your group are running late on the day, please contact us as early as possible on [email protected] and we will do our best to accommodate you.

 

A confirmation email will be sent to the email address supplied at the time of booking. You may receive an email request to check in before you arrive, if you do then please follow the instructions for a smooth arrival when you get to the venue. 

We may require the confirmation email to be shown on arrival.

 

Your booking is valid only for the game/package you have chosen. Tickets are available on the door as well as online, subject to availability.

Use of lockers are available free of charge at all of our venues for storage of bags, coats and non-essential items while you are playing – however we cannot guarantee availability, so please consider this when planning your experience.

Immersive Gamebox does not accept any liability for loss, damage or theft of your personal possessions while in our venues.

Pricing

We offer General Admission tickets at full price, and a reduced “Junior” price for guests aged 11 or under. We also offer reduced ticket rates for- 

 

UK – Student/Blue Light (valid for off peak and 60 minute experience only)

Forms of ID – NUS/Totem, University Student ID card and International Student Identity Card (ISIC)

Blue light also can include valid NHS ID. 

 

We offer 1 Free Carer Ticket per booking, Our venue team may ask for one of the following as proof of carer status-  DLA/DWP/PIP award letter,  A Blue Badge,  International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)

US – Military/Student (valid for off peak and 60 minute experience only) Military can be used by spouses with valid ID but not children. 

UK – Tax is included in all prices listed on our website.

US – Tax is added to all ticket prices charged at the sales tax rate of the state. 

Pricing is specific to the chosen venue, experience and date of your experience when booking.

Who can play

We do not offer tickets to guests under the age of 5. However,  guests under the age of 5 years are allowed into the Gamebox, as a non-playing addition, at their parent or guardian’s own discretion, and only if the full group size (including the under 5) does not exceed 6 people per Gamebox. Strollers, pushchairs and other similar items  are not permitted inside the Gamebox, we may be able store these for you while you play, although we cannot guarantee that there will be space available at your chosen location. 

Juniors (anyone aged 5-11) must be accompanied by an adult (18+) when playing. At all times, our venue teams reserve the right to refuse entry to such groups, if an accompanying adult is not present.  Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate.  However, the total number of people in the gamebox must not exceed 6. 

 

Our venues are open to guests with a wide range of accessibility needs. 

If you have any questions regarding specific requirements you or a group member have, please contact our Guest Support Service team at [email protected] who will be happy to assist you. 

Dogs are not permitted in our venues, with the exception of Guide Dogs/Service Animals. 

Guest behaviour in our venues

For the enjoyment and safety of other guests and staff, our venue team reserve the right to refuse entry to any guests deemed to be intoxicated or behaving inappropriately, and remove guests from the venue for these reasons.  

 

We will not tolerate any abusive or threatening behaviour towards our staff. 

 

No food is allowed to be brought into or consumed in our Gameboxes. 

 

Smoking (including e-cigarettes) is strictly prohibited inside.

 

No illegal substances may be brought onto the premises at any time.

 

We respectfully ask that firearms are not brought into our business. 

  

Use of images and recordings from our venues 

Capturing a GIF is a fun part of the experience we offer at Immersive Gamebox – these images are displayed in our venues at the end of your game. Please let a member of staff know if you do not wish for your image to be displayed in venue.

 

By making a booking with Immersive Gamebox you agree that any images and video taken of you and your group by us at our venues may be used for promotional activities online and in print by Immersive Gamebox and their partners. If you do not wish Immersive Gamebox to use these images and video, please notify us before the day of your event. 

Drinks Service

UK: Where we are licensed to serve alcohol in all of our UK venues, we operate a strict challenge 25 policy, and will refuse service to anyone who cannot reasonably prove they are 18+.

We reserve the right to refuse service of alcohol to any guest deemed to be intoxicated or behaving inappropriately. 

 

US: Where we are licensed to serve alcohol in the US, we will do so at our sole discretion, only to persons who can prove they are 21+ with a valid, government issued ID and only in line with all applicable Federal, State, and City regulations. Our staff can refuse alcohol service to anyone for any reason

Party Packages (Specific Locations Only)

Bonus Level/Beat the Boss/School Booking/Large Bookings over 25 – We require a 20% non-refundable deposit to book and then the additional balance can be paid up to 14 days prior to your booking. If payment is not made 14 days prior, your booking will no longer stand and you will no longer have a reservation for the time requested. You are able to cancel up to 14 days prior to your booking (if paid in full 80% of the booking will be refunded). Once within the 14 days any amendments made to your booking will not be entitled to a refund.

 

Game and Drink Package– Tickets can be refunded up to 72 hours in advance of the booking time by contacting support. Cancellations of bookings less than 72 hours away, you will not be entitled to a refund or reschedule.

 

The same operational policies apply as outlined above. 

Kids Parties Packages (Specific Locations Only)

An accompanying adult (18+) must be present in any Gamebox where a Guest aged 11 or under is present.

Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate, the full group size may not exceed 6 per Gamebox.

 

Tickets can be refunded up to 72 hours in advance of the booking time by contacting support. Cancellations of bookings less than 72 hours away, you will not be entitled to a refund or reschedule. 

 

The same operational policies apply as outlined above.

WEBSITE T&CS

INTRODUCTION

These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Immersive Group Gaming Ltd. (trading as Immersive Gamebox’), the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

 

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Immersive Gamebox and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Immersive Gamebox and accessing the Website in connection with the provision of such services.

 

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

 

INTELLECTUAL PROPERTY AND ACCEPTABLE USE

  1. All Content included on the Website, unless uploaded by Users, is the property of Immersive Gamebox, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
  2. You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen.
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Immersive Gamebox.

PROHIBITED USE

  1. You may not use the Website for any of the following purposes:
    • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

LINKS TO OTHER WEBSITES

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Immersive Gamebox or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

PRIVACY POLICY AND COOKIES POLICY

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://immersivegamebox.com/privacy.

AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

  1. Any online facilities, tools, services or information that Immersive Gamebox makes available through the Website (the Service) is provided on an as available basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Immersive Gamebox is under no obligation to update information on the Website.
  2. Immersive Gamebox uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. Immersive Gamebox accepts no liability for any disruption or non-availability of the Website.
  4. Immersive Gamebox reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

LIMITATION OF LIABILITY

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law, Immersive Gamebox accepts no liability for any of the following:
    • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    • loss or corruption of any data, database or software;
    • any special, indirect or consequential loss or damage

General 

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. In the UK, this Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. In the US, this agreement shall be governed by and interpreted in accordance with the laws of the State of Texas. All disputes arising under the Agreement shall be subject to the exclusive jurisdiction of Texas courts.

IMMERSIVE GAMEBOX DETAILS

  1. Immersive Gamebox is a company incorporated in England and Wales with registered number 11241058 whose registered address is 63/66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE and it operates the Website immersivegamebox.com. The registered VAT number is 306 2682 17. The registered US address is 1225 Thomasville Court, Garland Court, 75044 via Dunn & Dil. You can contact Immersive Gamebox by email on [email protected]