To book you must provide an accurate email address and a telephone number.
Standard tickets can be refunded up to 24 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 24 hours away, you will not be entitled to a refund or any compensation. For details on package bookings please see Packages Cancellation/Refund Policy section. For further enquiries please contact [email protected]
Arriving for your experience, and what to bring
Please arrive at least 10 minutes before your scheduled experience start time. If you are late for your scheduled experience start time, we cannot guarantee availability. We will try to accommodate a different start time or shorter adventure where possible, however if this cannot be accommodated your experience will be cancelled.
We cannot issue refunds for non-arrivals or shortened experiences due to lateness. We cannot guarantee refunds in the event of severe weather, travel disruption or other external factors.
If you or any of your group are running late on the day, please contact us as early as possible on [email protected] and we will do our best to accommodate you.
A confirmation email will be sent to the email address supplied at the time of booking. You may receive an email request to check in before you arrive, if you do then please follow the instructions for a smooth arrival when you get to the venue.
We may require the confirmation email to be shown on arrival.
Your booking is valid only for the game/package you have chosen. Tickets are available on the door as well as online, subject to availability.
Use of lockers are available free of charge at all of our venues for storage of bags, coats and non-essential items while you are playing – however we cannot guarantee availability, so please consider this when planning your experience.
Immersive Gamebox does not accept any liability for loss, damage or theft of your personal possessions while in our venues.
We offer General Admission tickets at full price, and a reduced “Junior” price for guests aged 11 or under. We also offer reduced ticket rates for-
UK – Student/Blue Light (valid for off peak and 60 minute experience only)
Forms of ID – NUS/Totem, University Student ID card and International Student Identity Card (ISIC)
Blue light also can include valid NHS ID.
We offer 1 Free Carer Ticket per booking, Our venue team may ask for one of the following as proof of carer status- DLA/DWP/PIP award letter, A Blue Badge, International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)
US – Military/Student (valid for off peak and 60 minute experience only) Military can be used by spouses with valid ID but not children.
UK – Tax is included in all prices listed on our website.
US – Tax is added to all ticket prices charged at the sales tax rate of the state.
Pricing is specific to the chosen venue, experience and date of your experience when booking.
Who can play
We do not offer tickets to guests under the age of 5. However, guests under the age of 5 years are allowed into the Gamebox, as a non-playing addition, at their parent or guardian’s own discretion, and only if the full group size (including the under 5) does not exceed 6 people per Gamebox. Strollers, pushchairs and other similar items are not permitted inside the Gamebox, we may be able store these for you while you play, although we cannot guarantee that there will be space available at your chosen location.
Juniors (anyone aged 5-11) must be accompanied by an adult (18+) when playing. At all times, our venue teams reserve the right to refuse entry to such groups, if an accompanying adult is not present. Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate. However, the total number of people in the gamebox must not exceed 6.
Our venues are open to guests with a wide range of accessibility needs.
If you have any questions regarding specific requirements you or a group member have, please contact our Guest Support Service team at [email protected] who will be happy to assist you.
Dogs are not permitted in our venues, with the exception of Guide Dogs/Service Animals.
Guest behaviour in our venues
For the enjoyment and safety of other guests and staff, our venue team reserve the right to refuse entry to any guests deemed to be intoxicated or behaving inappropriately, and remove guests from the venue for these reasons.
We will not tolerate any abusive or threatening behaviour towards our staff.
No food is allowed to be brought into or consumed in our Gameboxes.
Smoking (including e-cigarettes) is strictly prohibited inside.
No illegal substances may be brought onto the premises at any time.
We respectfully ask that firearms are not brought into our business.
Use of images and recordings from our venues
Capturing a GIF is a fun part of the experience we offer at Immersive Gamebox – these images are displayed in our venues at the end of your game. Please let a member of staff know if you do not wish for your image to be displayed in venue.
By making a booking with Immersive Gamebox you agree that any images and video taken of you and your group by us at our venues may be used for promotional activities online and in print by Immersive Gamebox and their partners. If you do not wish Immersive Gamebox to use these images and video, please notify us before the day of your event.
UK: Where we are licensed to serve alcohol in all of our UK venues, we operate a strict challenge 25 policy, and will refuse service to anyone who cannot reasonably prove they are 18+.
We reserve the right to refuse service of alcohol to any guest deemed to be intoxicated or behaving inappropriately.
US: Where we are licensed to serve alcohol in the US, we will do so at our sole discretion, only to persons who can prove they are 21+ with a valid, government issued ID and only in line with all applicable Federal, State, and City regulations. Our staff can refuse alcohol service to anyone for any reason
Party Packages (Specific Locations Only)
Bonus Level/Beat the Boss/School Booking/Large Bookings over 25 – We require a 20% non-refundable deposit to book and then the additional balance can be paid up to 14 days prior to your booking. If payment is not made 14 days prior, your booking will no longer stand and you will no longer have a reservation for the time requested. You are able to cancel up to 14 days prior to your booking (if paid in full 80% of the booking will be refunded). Once within the 14 days any amendments made to your booking will not be entitled to a refund.
Game and Drink Package– Tickets can be refunded up to 72 hours in advance of the booking time by contacting support. Cancellations of bookings less than 72 hours away, you will not be entitled to a refund or reschedule.
The same operational policies apply as outlined above.
Kids Parties Packages (Specific Locations Only)
An accompanying adult (18+) must be present in any Gamebox where a Guest aged 11 or under is present.
Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate, the full group size may not exceed 6 per Gamebox.
Tickets can be refunded up to 72 hours in advance of the booking time by contacting support. Cancellations of bookings less than 72 hours away, you will not be entitled to a refund or reschedule.
The same operational policies apply as outlined above.
These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Immersive Group Gaming Ltd. (trading as Immersive Gamebox’), the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Immersive Gamebox and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Immersive Gamebox and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.