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FREQUENTLY ASKED QUESTIONS

To make a booking you must first choose your location then the game you wish to play. Click the book now button and you will be taken to choose your players, date and time. Our Gameboxes hold a maximum of 6 players so when making your booking our system will automatically reserve multiple game boxes to accommodate your group size.

Standard tickets can be refunded up to 48 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 48 hours away, you will not be entitled to a refund or any compensation. For tickets purchased within the 48 hour period (same day) are not entitled to reschedule, refund or any compensation should you wish to cancel your booking. We cannot issue refunds for non-arrivals.

Yes, we are happy for you to move or cancel your booking up to 48 hours in advance of your arrival time. To do this, simply hit the 'Manage My Booking' link found in your order confirmation. Once landed, you can choose a new time or date, or cancel should you wish.

Our pricing is based on a per person, per experience basis and will differ per location. To find pricing information, simply select your game, click 'book now' and explore the different ticket prices and options.

Although all our venues do accept walk in bookings, due to high demand we do recommend you book in advance to secure your game experience.

Take the guesswork out of gift-giving with IGB Cash—formerly known as our gift card product.

IGB Cash is the ultimate gift of choice, starting at just £50. It can be redeemed for everything Immersive Gamebox has to offer! We have a range of IGB Cash amounts available for purchase through of IGB Cash page. IGB cash must be purchased for the venue that the giftee intends to play the game at.

We offer General Admission (Ages 12+) and Junior (Ages 3-11) as our two standard tickets. 

We offer discounted tickets Monday - Wednesday* on 60 minute experiences only for Students/Blue Light Card (UK) or Military/College Student (US). 

*Subject to location.

We have games suitable for ages 3 and up, but not all games are suitable for young children. PAW Patrol is perfect for families with children aged 3. For families with children aged 5+ we would recommend Shaun the Sheep, Angry Birds or our Junior Bundle. All other games are suitable for ages 8+ to adult, with the exception of Squid Game which we recommend for ages 16+. Children under the age of 12 must be accompanied by an adult for the duration of the experience. In our US venues, under 18s will need an adult to sign a waiver at the venue upon their arrival.
Our Gameboxes hold a maximum of 6 players so when making your booking, if above this number, our system will automatically reserve multiple Gameboxes to accommodate your group size. You will need to spilt your group into teams and you will all play at the same time.

If your group is below 6 you can pay for the additional members upon arrival or email our team to add on the additional players; if over the maximum per room we cannot guarantee availability for the additional guests. You can reduce players and receive a refund for the ticket up until 48 hours prior to your booking by emailing our team on [email protected]. We do not offer refunds for non arrivals.

No, you won’t be put in with another group. Bookings are private and you will only be joined in your Gamebox by those you booked to play alongside, even if there’s only 2 of you!

Immersive Gamebox involves mild physical activity and does not require a specific level of fitness to play. Most disabilities and access requirements, including wheelchair access, can be accommodated for. 

Some of our games are better suited to certain access requirements than others, so if you need advice, please get in touch before booking and we will help you choose on [email protected]. For any players with photosensitive conditions please be aware that our adventures contain digital projections that are a source of flickering light. Please contact us if you have any questions and we’ll be happy to discuss.

Use of lockers are available free of charge at all of our venues for storage of bags, coats and non-essential items while you are playing - however we cannot guarantee availability, so please consider this when planning your experience.
Please wear sensible footwear: flat shoes or trainers, no open toes or heels. We advise wearing just one layer, as you may get warm when being active in the Gamebox!

Yes, we offer different package options dependent on the venue. Head on over to our party package page to find out what we offer, you can also reach out to our friendly team via the party booking form to help bring your next party or event to life.

Most of our venues offer full venue hire, you can find out more on what your closest venue offers by heading over to our party package page. Please note, full venue hire is subject to location.

You can create a booking for up to 24 players for any standard booking via the book now button at your chosen venue. Please note, for larger bookings it is subject to venue availablity.

At this moment, we kindly request that no outside food be brought into our venues. We do provide catering options through external suppliers for parties, and we're happy to discuss those with you. However, we understand the importance of celebrating with a birthday cake! If you're planning to bring one, please reach out to your venue, and we'll explore the possibility of accommodating this special treat.

Most of our venues do not have separate bars, our new Shoreditch venue has a bar serving different drinks including soft drinks, cocktails, spirits and wine. However our venues without bars have drinks are available for purchase before, during and after your Immersive Gamebox experience. 

Yes! Most venues offer a Game & Drink package which you pre-order drinks for your experience - check out our parties page to find our more! *Subject to location

Yes! You can order during your game and drink throughout!

All of our UK venues offer a drinks service including soft drinks, beer, wine and pre-mixed spirts. Our US venues varies by state, with most offering soft drinks and beers and wine at select venues. Check the venue page to see if your local Gamebox offers full drinks. To make sure your drinks are served quickly and our Gameboxes are in top shape, all our drinks are served in cans or plastic. We do not currently offer food for standard bookings.
Yes, you are able to bring your own water bottle into the Gamebox with you. Most of all our venues also have drink options available for purchase throughout the game.
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