Standard tickets can be refunded up to 48 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 48 hours away, you will not be entitled to a refund or any compensation. For tickets purchased within the 48 hour period (same day) are not entitled to reschedule, refund or any compensation should you wish to cancel your booking. We cannot issue refunds for non-arrivals.

Yes, we are happy for you to move or cancel your booking up to 48 hours in advance of your arrival time. To do this, simply hit the 'Manage My Booking' link found in your order confirmation. Once landed, you can choose a new time or date, or cancel should you wish.

Our pricing is based on a per person, per experience basis and will differ per location. To find pricing information, simply select your game, click 'book now' and explore the different ticket prices and options.

Take the guesswork out of gift-giving with IGB Cash—formerly known as our gift card product.

IGB Cash is the ultimate gift of choice, starting at just £50. It can be redeemed for everything Immersive Gamebox has to offer! We have a range of IGB Cash amounts available for purchase through of IGB Cash page. IGB cash must be purchased for the venue that the giftee intends to play the game at.

We offer General Admission (Ages 12+) and Junior (Ages 3-11) as our two standard tickets. 

We offer discounted tickets Monday - Wednesday* on 60 minute experiences only for Students/Blue Light Card (UK) or Military/College Student (US). 

*Subject to location.

If your group is below 6 you can pay for the additional members upon arrival or email our team to add on the additional players; if over the maximum per room we cannot guarantee availability for the additional guests. You can reduce players and receive a refund for the ticket up until 48 hours prior to your booking by emailing our team on [email protected]. We do not offer refunds for non arrivals.

Immersive Gamebox involves mild physical activity and does not require a specific level of fitness to play. Most disabilities and access requirements, including wheelchair access, can be accommodated for. 

Some of our games are better suited to certain access requirements than others, so if you need advice, please get in touch before booking and we will help you choose on [email protected]. For any players with photosensitive conditions please be aware that our adventures contain digital projections that are a source of flickering light. Please contact us if you have any questions and we’ll be happy to discuss.

Immersive Gamebox involves mild physical activity and does not require a specific level of fitness to play. Most disabilities and access requirements, including wheelchair access, can be accommodated. 

Please contact us at [email protected] if you have any further queries.

Yes, we offer different package options dependent on the venue. Head on over to our party package page to find out what we offer, you can also reach out to our friendly team via the party booking form to help bring your next party or event to life.

Most of our venues offer full venue hire, you can find out more on what your closest venue offers by heading over to our party package page. Please note, full venue hire is subject to location.

At this moment, we kindly request that no outside food be brought into our venues. We do provide catering options through external suppliers for parties, and we're happy to discuss those with you. However, we understand the importance of celebrating with a birthday cake! If you're planning to bring one, please reach out to your venue, and we'll explore the possibility of accommodating this special treat.

Most of our venues do not have separate bars, our new Shoreditch venue has a bar serving different drinks including soft drinks, cocktails, spirits and wine. However our venues without bars have drinks are available for purchase before, during and after your Immersive Gamebox experience. 

Yes! You can order during your game and drink throughout!

Most of our venues are cashless, only accepting card payments for on site purchases. We do however accept cash at the following venues:

• Berlin
• Essex Crossing New York
• Denver Colorado
• Stonestown Galleria, San Fransisco
• Natick Mall, Massachusetts

Our Shoreditch venue has a bar serving different drinks including soft drinks, cocktails, spirits and wine. These are available for purchase before, during and after your Immersive Gamebox experience. 

Yes, we offer a range of different party package options, you can find all the information over at our party package page. 

Our Shoreditch venue features a VIP area which can be hired out for larger groups. You can reach out to our friendly team via the party booking form to help bring your next party or event to life.

Die meisten unserer Veranstaltungsorte sind bargeldlos und akzeptieren nur Kartenzahlungen für Käufe vor Ort. Wir akzeptieren jedoch Bargeld an folgenden Veranstaltungsorten:

• Berlin
• Essex Crossing New York
• Denver Colorado
• Stonestown Galleria, San Francisco
• Natick Mall, Massachusetts

Your IGB Cash will contain a unique code, to redeem your code simply select your venue and choose a game. In the ticketing pop-up input your unique code in the 'Discount/Voucher' code field located at the top of the pop-up.

While we don't do custom values available for our IGB Cash at present, we do offer IGB Cash in set values of £50, £75, £100 and £150 values.

Currently, IGB Cash can only be purchased for specific venues, when purchasing the IGB Cash please ensure you select the correct venue for the recipient.

Our IGB Cash can only be redeemed on game sessions.

IGB Cash is able to be redeemed in store or online when booking. If redeeming online use the 'Discount/Voucher' field located at the top ticketing pop-up, if redeeming in store please ensure you have your unique code with you.

There are baby changing facilities available for use in our venues, located in the accessible bathroom. 

If you're eager to dive into Squid Game: The Gamebox Challenge Competition, here's what you need to know. The competition welcomes participants aged 21 or over, excluding Immersive Gamebox employees, agents, or immediate family members. As a customer, you're eligible to join if you reside in the United Kingdom, Germany or the United States of America, with the exception of Colorado and states without Immersive Gamebox venues.

All owner-operated and Franchise and Concession venues in the USA, Germany and UK are included, but unfortunately, this excludes Colorado and states without Immersive Gamebox venues. Additionally, our friends in Dubai, Sharjah, are not part of this particular challenge.

To enter, play a 60-minute Squid Game experience at a participating Immersive Gamebox venue (excluding Dubai, Sharjah, and the state of Colorado) during the competition period.

Once you’ve finished your Squid Game session, share your Immersive Gamebox GIF or a photo of the leaderboard on your Instagram profile feed with #GAMEBOXCHALLENGE. Instagram is the only platform for entry, and your post must be on your feed, not in stories. 

Keep your profile public during the campaign and winner selection period, as we may use your content for online and print promotions. Your entry should be tied to a Squid Game booking, and the prize goes to the entrant sharing their group's score on Instagram.

Winners will receive a direct message on Instagram from the official Immersive Gamebox profile (@immersive.gamebox) within fourteen (14) days of the competition. If unreachable within twenty-eight (28) days, an alternate winner among the runners-up will be selected. 

The runners up will be notified via direct message on Instagram within fourty-five (45) days of the competition. When claiming any Prize you must use your real name. 

You will be required to provide proof of your identity, age, address and eligibility on request. Failure to provide accurate information or to adequately prove your eligibility may result in your disqualification and / or withholding or withdrawal of a Prize.

The grand prize is a thrilling, all-expenses-paid trip to Las Vegas, Nevada, for you and a guest, including round-trip airfare, accommodation, and spending money. Note the maximum cap of the prize value at USD $4000. The prize is non-transferable, and you'll be responsible for additional expenses not explicitly included.

The winner and their travel companion are responsible for ensuring they meet all requirements for travel including supplying valid passports, arranging visas, covid requirements, and proof of no criminal record.

The Competition flights are valid for travel between 13th December 2023 and 13th December 2024 and are subject to availability at the time of booking.

Our party packages are available during open hours Monday to Friday and 10am-1pm Saturdays and Sundays.

Whilst all are welcome to party with us at Immersive Gamebox, these party packages are specifically designed for kids aged 5 to 15.

While not all our venues have dedicated party rooms, we are able to setup a space within the venue for your birthday celebrations. Fashion Place, Utah has a private party and the following venues have semi-private spaces available for hire: 

• The Epic, Dallas 
• Essex Crossing, Lower East Side, New York 
• Grandscape, Texas 
• Woodlands, Texas 
• Avalon, Alpharetta, Georgia 
• New Port on the Levee, Kentucky
• Marq-E, Texas

Yes, if we have space in the venue we can add additional gameplay in 30 minute increments. You can either organise this upon arrival at the venue, otherwise feel free to email us on [email protected] to add additional time.

No, we provide decorations as part of the optional add on birthday package* - decor includes a Happy Birthday banner, party streamers and balloons.

*Venue dependent

It isn't a party without cake! If you wish to bring in your own cake, it will cost an additional $25.00. We require this cake to be store bought, we do not allow home made cakes in the venue.

Yes, you are able to choose what games you play - this can either be organised upon booking by emailing [email protected] or arrival in the venue.

Our party packages are available during open hours Monday to Friday and Sunday, then from open until 12pm on Saturdays. Parties are available during all operational hours for Gravity MAX venues.

All venues can offer a reserved space or party room as part of the VIP package add-on. This area will be yours for 30min post gameplay and comes decorated*!

*Venue dependent

It isn't a party without cake! We offer cake as an optional add-on, however if you wish to supply your own cake - you can. Please ensure the cake has no nuts in it. We will require written confirmation if you wish to supply your own cake with regards to allergens. At specific venues, there is a small charge incurred when bringing your own cake. 

Please note: Candles are not permitted in the venue and please ensure the cake contains no nuts.

No, unfortuantely we are unable to accommodate different food other than our options within the packages.

We require a minimum of 6 players for a birthday party package.

Redemption is super easy! Either stop by our venue and book a session to play, or contact us at [email protected] to book ahead of time.

You can redeem the pass up to 6 times for up to 6 weeks post-purchase, between 8th July 2024 and 9th September 2024.

Yes, you can purchase a standard General Admission ticket for participants over the age of 15.

Yes, you are welcome to bring more than 6 people. When booking, you can purchase a ticket for the additional participants.

Yes, if the children are under the age of 12, we require at least one supervising adult. You don’t need to play if you don’t wish to.

Yes - you are welcome to redeem the summer pass more than once within a week.